TY  - BOOK
AU  - Shepard,Glenn
TI  - How to manage problem employees: a step-by-step guide for turning difficult employees into high performers 
SN  - 0471730432
PY  - 2005///
CY  - Hoboken, N. J.
PB  - John Wiley
KW  - Problem employees
KW  - Personnel management
ER  -