TY  - BOOK
AU  - Plaster,Gary
AU  - Alderman,Jerry D.
TI  - Beyond six sigma: profitable growth through customer value creation 
SN  - 0471681512 (hbk.)
PY  - 2006///
CY  - Hoboken, N.J.
PB  - J. Wiley & Sons
KW  - Total quality management
KW  - Organizational effectiveness
KW  - Marketing
KW  - Customer relations
N1  - Includes index
UR  - http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
UR  - http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html
ER  -