Plaster, Gary <br/><br/>
Beyond six sigma :  profitable growth through customer value creation / 
Gary A. Plaster, Jerry D. Alderman 
 - Hoboken, N.J. :  J. Wiley & Sons,  2006 
 - xvi, 303 p. :  ill. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0471681512 (hbk.)  RM209.83 9780471681519 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Organizational effectiveness<br/>Marketing<br/>Customer relations