Operations and process management :  principles and practice for strategic impact / 
Nigel Slack ... [et al.] 
 - Harlow, England :  Prentice Hall/Financial Times,  2006 
 - xxiii, 531 p. :  col. ill. ;  28 cm. +  1CD-ROM (4 3/4 in.) 
<br/><br/> Book is accompanied by 1 computer laser optical disc, entitled,' Operations and process management : priciples and practice for strategic impact' bearing the same call number and available at Bahagian Koleksi Media 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0273684264 (hbk.  RM304.47 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Manufacturing processes<br/>Process control