TY  - BOOK
AU  - Milakovich,Michael E.
TI  - Improving service quality in the global economy: achieving high performance in public and private sectors 
SN  - 0849338190 (alk. paper)
PY  - 2006///
CY  - Boca Raton, FL
PB  - Auerbach Publications
KW  - Industrial management
KW  - Service industries
KW  - Management
KW  - Quality control
N1  - Rev. ed. of: Improving service quality, 1995; Includes bibliographical references (p. 345-360) and index
UR  - http://www.loc.gov/catdir/toc/fy0601/2005043912.html
UR  - http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
ER  -