TY  - BOOK
AU  - Damelio,Robert
AU  - Englehaupt,William
TI  - An action guide to making quality happen
SN  - 0527762911
PY  - 1995///
CY  - New York
PB  - Quality Resources
KW  - Total quality management
KW  - Handbooks, manuals, etc
KW  - Quality assurance
KW  - Management
N1  - Inclides bibliographical references and index
ER  -