TY  - BOOK
AU  - Bell,Arthur H.
TI  - You can't talk to me that way!: stopping toxic language in the workplace 
SN  - 156414822X (pbk.)
PY  - 2005///
CY  - Franklin Lakes, NJ
PB  - Career Press
KW  - Bullying in the workplace
KW  - Language in the workplace
KW  - Verbal self-defense
KW  - Invective
N1  - Includes bibliographical references (p. 205-212) and index
ER  -