TY  - BOOK
AU  - Northey,Margot
AU  - McKibbin,Joan
TI  - Impact: a guide to business communication 
SN  - 0131219197
PY  - 2005///
CY  - Ontario
PB  - Pearson Education Canada
KW  - Business communication
KW  - Commercial correspondance
KW  - Business report writing
N1  - Includes index
ER  -