TY - BOOK ED - Malaysia. TI - The civil service of Malaysia: towards excellence through ISO 9000 ( improvements and development in the civil service of Malaysia, 1996) SN - 9839827057 PY - 1996/// CY - Kuala Lumpur PB - Malaysian Administrative Modernisation and Management Planning Unit KW - Civil service KW - Malaysia KW - Quality control KW - Standards KW - ISO 9000 Series Standards ER -