TY - BOOK AU - Klein,James D. TI - Instructor competencies: standards for face-to-face, online, and blended settings SN - 159311236X (pbk.) PY - 2004/// CY - Greenwich, Conn. PB - Information Age Pub. KW - Employee training personnel KW - Computer-assisted instruction KW - Performance standards N1 - Includes bibliographical references (p. 91-96) and indexes UR - http://www.loc.gov/catdir/toc/ecip0422/2004019604.html ER -