Charney, Cyril The trainer's tool kit / Cy Charney and Kathy Conway - 2nd ed. - New York : AMACOM, 2005 - ix, 230 p. : ill. ; 23 cm. Includes index ISBN: 0814472680 (pbk.) RM69.36 Subjects--Topical Terms: Employees--Training of--Handbooks, manuals, etc.