Virtual reference training : the complete guide to providing anytime, anywhere answers - Hirko, Buff; Ross, Mary Bucher, 1948- (Chicago : American Library Association, 2004)
Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills, and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : face-to-face and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up
References : p. 153-155
Keywords: Electronic reference services (Libraries) -- Study and teaching -- Washington (State) -- Case studies; Electronic reference services (Libraries) -- Study and teaching; Reference librarians -- Training of; Reference librarians -- In-service training