Teleworking and development in Malaysia - Ng, Cecilia, 1950- (Penang : Southbound, 2001)
Machine generated contents note: Foreword -- Joyce Yu xi -- Preface -- Swasti Mitter xii -- Acknowledgements viii -- Chapter I -- Introduction and overview: Teleworking in -- the national and global context -- Cecilia Ng and Swasti Mitter 1 -- What is teleworking? 1 -- The significance of teleworking 2 -- The national context 3 -- The National Information Infrastructure 4 -- Telecommunications 5 -- The global context 8 -- Patterns of teleworking in Malaysia 9 -- Potential sectors for teleworking? 16 -- Chapter 2 -- Telecommunications -- Khoo KhayJin and Cheah Siew Hoon 19 -- Introduction 19 -- The Malaysian telecommunications industry 20 -- Changing work organisation and management practices 22 -- Trends in teleworking 23 -- Credit collection 27 -- The attitude of stakeholders 28 -- Factors facilitating and inhibiting teleworking 29 -- Changing skills in relation to teleworking 30 -- Career path of teleworkers 30 -- Promoting teleworking - challenges and opportunities: Legal, -- social, cultural and technological 32 -- Conclusion 33 -- Policy recommendations and action plan 34 -- Chapter 3 -- Software -- Cecilia Ng 36 -- Introduction 36 -- The Malaysian software industry 37 -- Trends in teleworking 39 -- Changing skill requirements 40 -- Trends in teletrade: Malaysia in the global software industry 43 -- Legal and regulatory framework for teletrade in software 50 -- Conclusion 52 -- Recommendations for policy and practice 54 -- Chapter 4 -- Printing and publishing -- Diana Wong and Maria Chin Abdullah 56 -- Introduction 56 -- The Malaysian printing and publishing industry 57 -- Adoption of information technology 59 -- Labour requirements and availability 60 -- Trends in teleworking 62 -- Attitude of stakeholders 64 -- Factors facilitating and inhibiting teleworking 65 -- Changing skills requirement and career paths 66 -- Promoting teleworking: The challenges and opportunities 67 -- Trends in teletrade 67 -- Conclusion 71 -- Policy recommendations 72 -- Chapter 5 -- Banking and finance -- Rajah Rasiah and Colin Chang 73 -- Introduction 73 -- Adoption of information technology and application 73 -- Technological potential for telework and teletrade 74 -- Trends in teleworking 75 -- Different forms of teleworking 78 -- Attitude of stakeholders 81 -- Factors facilitating teleworking 83 -- Factors inhibiting teleworking 84 -- Trends in teletrade 84 -- Legal and regulatory framework for teletrade 87 -- Conclusion 88 -- Recommendations 89 -- Chapter 6 -- Airlines -- Jamilah Othman and Azizan Asmuni 93 -- Introduction 93 -- The airlines industry in Malaysia 94 -- Adoption of information technology 96 -- Technological potential for teleworking 98 -- Labour requirements and availability 99 -- Changing work organisation and management practice 100 -- Factors facilitating and inhibiting teleworking 103 -- Changing skills requirement in relation to teleworking 105 -- Challenges and opportunities in teleworking 106 -- Policy recommendations 107 -- Chapter 7 -- Teleworking: Blessing for Malaysian women in the -- information age? -- Cecilia Ng 111 -- Introduction 111 -- Teleworking: Biessing or burden for women? 112 -- Information technology and the software industry 113 -- Teleworking trends in the software industry 114 -- What opportunities for women? 117 -- Conclusion 122 -- Chapter 8 -- Towards an enabling environment: -- Recommendations 126 -- Khoo KhayJin and Cecilia Ng 126 -- Introductory remarks 126 -- Recommendation 1: Promote new perspectives on telework 129 -- Recommendation 2: Promote a paradigm shift in management -- and work culture 130 -- Recommendation 3: Review legislative framework 132 -- Recommendation 4: Promote ICT knowledge and skills to -- target groups 134 -- Infrastructure 136 -- Recommendation 5: Speed up the timetable for universal access 137 -- Recommendation 6: Review telecommunications pricing -- structure/regulations 138 -- Recommendation 7: Review price differentials in hardware -- and software 139 -- Needs of special interest groups 139 -- Recommendation 8: Establish a call centre to serve SMIs 140 -- Recommendation 9: Establish an independent agency -- for the disabled 140 -- Recommendation 10: Study reasons for women's exit from -- the labour force 141 -- Conclusion 141 -- Appendices 143 -- Bibliography 148 -- Notes on the contributors 155
Includes bibliographical references (p. [148]-154)
Keywords: Telecommuting -- Malaysia