TY  - BOOK
AU  - Rampersad,Hubert K.
TI  - Managing total quality: enchanging personal and company value 
SN  - 0070585377
PY  - 2005///
CY  - New Delhi
PB  - Tata McGraw-Hill Publishing
KW  - Total quality management
KW  - Quality control
N1  - Bibliography : p. [294]-300
ER  -