Rampersad, Hubert K., 1957- Managing total quality : enchanging personal and company value / Hubert K. Rampersad ; with contriutions from - New Delhi : Tata McGraw-Hill Publishing, 2005 - 307 p. : ill. ; 24 cm. Bibliography : p. [294]-300 ISBN: 0070585377 RM64.05 Subjects--Topical Terms: Total quality managementQuality control