TY  - BOOK
AU  - Kelly,Sean
TI  - Customer intelligence: from data to dialogue 
SN  - 0470018585
PY  - 2006///
CY  - Chichester
PB  - John Wiley & Sons
KW  - Consumers' preferences
KW  - Consumers
KW  - Research
KW  - Data processing
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/toc/ecip0516/2005019922.html.
ER  -