The virtual reference desk :  creating a reference future / 
edited by R. David Lankes ... [et al.] 
 - London :  Facet,  2006 
 - xiii, 226 p. ;  23 cm. 
 - The virtual reference desk series .
<br/><br/><label>ISBN: </label>1856045668 (pbk.)  RM327.67 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services (Libraries)<br/>Reference services (Libraries)--Information technology<br/>Reference librarians--Effect of technological innovations on