TY  - BOOK
AU  - Smith,Bob
TI  - Fire up your communications skills: get people to listen, understand, and give you what you want 
SN  - 8130900351
PY  - 2005///
CY  - New Delhi
PB  - Viva Books
KW  - Interpersonal communication
N1  - 1st Indian edition, 2005; References and suggested reading : p. [311] -312
ER  -