Smith, Bob <br/><br/>
Fire up your communications skills :  get people to listen, understand, and give you what you want / 
Bob Smith 
 - 2nd ed. 
 - New Delhi :  Viva Books,  2005 
 - 315 p. ;  22 cm. 
<br/><br/> 1st Indian edition, 2005 
<br/><br/>References and suggested reading : p. [311] -312 
<br/><br/><label>ISBN: </label>8130900351  RM25.43 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication