TY  - BOOK
AU  - West,Jessamyn
TI  - Digital versus non-digital reference: ask a librarian online and offline 
SN  - 078902442X (hard cover : alk. paper)
PY  - 2004///
CY  - Binghamton, NY
PB  - Haworth Information Press
KW  - Electronic reference services (Libraries)
KW  - Reference services (Libraries)
KW  - Information technology
KW  - Internet in library reference services
N1  - 'Co-published simultaneously as The reference librarian, number 85, 2004.'; Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/toc/ecip0416/2004006246.html
ER  -