Digital versus non-digital reference : ask a librarian online and offline - West, Jessamyn, 1968- (Binghamton, NY : Haworth Information Press, 2004)
'Co-published simultaneously as The reference librarian, number 85, 2004.'
Includes bibliographical references and index
Keywords: Electronic reference services (Libraries); Reference services (Libraries) -- Information technology; Internet in library reference services; Reference services (Libraries)