TY  - BOOK
AU  - Hernon,Peter
AU  - Altman,Ellen
TI  - Service quality in academic libraries
SN  - 1567502091 (cloth : alk. paper)
PY  - 1996///
CY  - Norwood, N.J.
PB  - Ablex Publishing
KW  - Academic libraries
KW  - United States
KW  - Libraries and students
KW  - Libraries and scholars
N1  - Bibliography : p. 173-180
ER  -