Hernon, Peter <br/><br/>
Service quality in academic libraries / 
Peter Hernon, Ellen Altman 
 - Norwood, N.J. :  Ablex Publishing,  1996 
 - xv, 187 p. :  ill. ;  24 cm. 
 - Information management, policy, and services .
<br/><br/>Bibliography : p. 173-180 
<br/><br/><label>ISBN: </label>1567502091 (cloth : alk. paper)  RM458.85 1567502105 (paper : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Academic libraries--United States<br/>Libraries and students--United States<br/>Libraries and scholars--United States