TY  - BOOK
AU  - Ferreira,Sueli Mara Soares Pinto
AU  - Savard,Rejean
TI  - The virtual customer: a new paradigm for improving customer relations in libraries and information services 
SN  - 3598218451
PY  - 2005///
CY  - Munchen
PB  - K. G. Saur
KW  - Libraries
KW  - Public relations
N1  - Contains the'Proceedings of a satellite meeting, organized by the Managementand Marketing Section of IFLA, held in Sao Paulo in August 2004'
ER  -