The virtual customer :  a new paradigm for improving customer relations in libraries and information services :  satellite meeting, Sao Paulo, Brasil, August 18-20,2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas / 
edited by Sueli Mara Soares Pinto Ferreira and Rejean Savard 
 - Munchen :  K. G. Saur,  2005 
 - xvi, 385 p. :  ill. ;  21 cm. 
 - IFLA publications ;  117 .
<br/><br/> Contains the'Proceedings of a satellite meeting, organized by the Managementand Marketing Section of IFLA, held in Sao Paulo in August 2004' 
<br/><br/><label>ISBN: </label>3598218451  Hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Libraries--Public relations