The 60-minute active training series - Silberman, Melvin L.; Hansburg, Freda, 1950- (San Francisco : Pfeiffer, 2005)
[pt. 1] How to bring out the better side of difficult people. 2 v. -- [pt. 2] How to contribute to your team's success. 2 v. -- [pt. 3] How to encourage constructive feedback from others. 2 v. -- [pt. 4] How to resolve conflict effectively. 2 v. -- [pt. 5] How to speak up without putting others down
Each part consists of a leader's guide and a participant's workbook
Includes bibliographical references
Keywords: Employees -- Training of