TY  - ADVS
ED  - Nicholas and Smith Pty Ltd.,
TI  - Connor the ISO 9001: 2000 road movie leadership skills for customer satisfaction 
PY  - 0000///[n.d.]
CY  - Australia
PB  - Nicholas and Smith Pty Ltd.
KW  - Leadership
KW  - Executive ability
KW  - Management
KW  - Customer satisfaction
N1  - Cast: Galvin Scott Davis, Emily Howe, Oliver Torr, David Joyce, Valerie Berry, Richard Collins; Design for managers at all levels including supervisors, and team leaders
N2  - Give managers the 11 leadership skills and actions which will help them move from managers to leaders of customer satisfaction
ER  -