Connor the ISO 9001  2000 road movie leadership skills for customer satisfaction /  [videorecording] : 
Written by Nick Bert Sos and Jacqueline Smith ; Directed and edited by Murray Ferguson 
 - Australia :  Nicholas and Smith Pty Ltd.,  [n.d.] 
 - 1 videodisc (DVD) (29 min.)  :  sd., col. ;  12 cm +  1 presentation pack on cd ( facilitator's guide and slide presentation) 
<br/><br/>Cast: Galvin Scott Davis, Emily Howe, Oliver Torr, David Joyce, Valerie Berry, Richard Collins. 
<br/><br/> Give managers the 11 leadership skills and actions which will help them move from managers to leaders of customer satisfaction 
<br/><br/> Design for managers at all levels including supervisors, and team leaders 
<br/><br/><label>ISBN: </label> RM1200.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership<br/>Executive ability<br/>Management<br/>Customer satisfaction