TY  - ADVS
AU  - Gellespie,Jack
AU  - Moore,Ed
ED  - Communication Briefing,
TI  - Make the phone work for you
PY  - 1991///
CY  - Blackwood, N.J.
PB  - Communication Briefing
KW  - Telephone etiquette
KW  - Communications
N1  - Copy available in DVD format; Presenter: Ed Moore and Patricia Walker
N2  - This video provides telephone tactics you can use to end phone frustations so you can get more done, srve your customer better and sell more products and services. You'll get practical ideas you can use right away to make the phone work for you
ER  -