Quality management / 
Howard S. Gitlow ... [et al.]. 
 - 3rd ed. 
 - Boston :  McGraw-Hill/Irwin,  2005. 
 - xviii, 797 p. :  ill. ;  24 cm. +  1 computer laser optical disc (4 3/4 in.). 
 - McGraw-Hill/Irwin series Operations and decision sciences. .
<br/><br/> Rev. ed. of : Quality management / Howard Gitlow, Alan Oppenheim, Rosa Oppenheim, 1995.  Book is accompanied by 1 computer laser optical disc, entitled'Student CD-ROM to accompany Quality management, 3rd ed.' bearing the same call number and available at Bahagian Koleksi Media. 
<br/><br/>Includes index. 
<br/><br/><br/>System requirements for accompanying CD-ROM: PC, Pentium processor, Windows 98/2000, Internet Explorer 5, Microsoft Office or equivalent. 
<br/><br/><label>ISBN: </label>0073662631 (alk. paper)  RM492.45 0071123385  RM79.61 (International edition) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control--Statistical methods.