TY  - BOOK
AU  - Barlow,Janelle
AU  - Stewart,Paul
TI  - Branded customer service: the new competitive edge 
SN  - 1576752984
PY  - 2004///
CY  - San Francisco, CA
PB  - Berrett-Koehler
KW  - Customer services
KW  - Business names
KW  - Brand name products
N1  - Includes bibliographical references (p. 243-2445) and index
ER  -