TY  - BOOK
AU  - Duening,Thomas N.
AU  - Click,Rick L.
TI  - Essentials of business process outsourcing
SN  - 0471709875 (pbk.)
PY  - 2005///
CY  - Hoboken, N. J.
PB  - John Wiley & Sons
KW  - Contracting out
N1  - Includes index
UR  - http://www.loc.gov/catdir/toc/ecip053/2004025808.html
ER  -