TY  - BOOK
AU  - Bragg,Steven M.
TI  - Billing and collections: best practices 
SN  - 0471702242 (alk. paper)
PY  - 2005///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons
KW  - Collecting of accounts
N1  - Includes index; Success or failure with best practices -- Credit policies, procedures, and systems -- Credit granting techniques -- Invoice creation -- Invoice delivery -- Cash collection and application -- Managing the collection department -- Collection systems -- Collection techniques -- Deduction management -- Outsourcing collections -- Billing and collections measurements
UR  - http://www.loc.gov/catdir/toc/ecip0419/2004015545.html
UR  - http://www.loc.gov/catdir/description/wiley042/2004015545.html
ER  -