TY  - BOOK
AU  - Rahmat Ismail
TI  - Pengurusan khidmat pelanggan: petua & teknik 
SN  - 9676111422
PY  - 2001///
CY  - Kuala Lumpur
PB  - Utusan Publications & Distributors
KW  - Customer services
KW  - Customer relations
KW  - Consumer satisfaction
ER  -