Service management : operations, strategy, and information technology - Fitzsimmons, James A.; Fitzsimmons, Mona J. (Boston : McGraw-Hill/Irwin, 2006)
Book is accompanied by one CD, entitled' Service management : operations, strategy, and information technology, Student CD-ROM' bearing the same call number and available at Koleksi Media
Includes bibliographical references and indexes
Keywords: Service industries -- Management