TY  - BOOK
AU  - Doole,Isobel
AU  - Lancaster,Peter
AU  - Lowe,Robin
TI  - Understanding and managing customers
SN  - 0273685627 (alk. paper)
PY  - 2004///
CY  - Upper Saddle River, NJ
PB  - Financial Times Prentice Hall
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -