TY  - BOOK
AU  - Caulcutt,Roland
TI  - Achieving quality improvement: a practical guide 
SN  - 0412559307
PY  - 1995///
CY  - London
PB  - Chapman & Hall
KW  - Quality control
KW  - Total quality management
N1  - Includes bibliographical references (p. 229-230) and index
ER  -