Caulcutt, Roland <br/><br/>
Achieving quality improvement :  a practical guide / 
Roland Caulcutt 
 - London :  Chapman & Hall,  1995 
 - 233 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 229-230) and index 
<br/><br/><label>ISBN: </label>0412559307  RM173.38 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control<br/>Total quality management