Plunkett, W. Richard <br/><br/>
Management :  meeting and exceeding customer expectations / 
Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen 
 - 8th ed. 
 - Mason, Ohio :  Thomson/South-Western,  2005 
 - xxvi, 742 p. :  ill. (some col.) ;  27 cm. 
<br/><br/> Includes passcode to InfoTrac College edition, the Online Library (WWW.infotrac-college.com). 
<br/><br/>Includes bibliographical references (p. 701-720) and index 
<br/><br/><label>ISBN: </label>0324259131 (package : domestic core text + Info Trac)  RM369.64 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management