TY - BOOK AU - Cross,Robert L. AU - Parker,Andrew TI - The hidden power of social networks: understanding how work really gets done in organizations SN - 1591392705 PY - 2004/// CY - Boston, Mass. PB - Harvard Business School KW - Business networks KW - Employees KW - Social networks N1 - Includes bibliographical references (p. 197-203) and index UR - http://www.loc.gov/catdir/toc/ecip049/2003021436.html ER -