TY - BOOK AU - Osborne,Stephen P. AU - Brown,Kerry TI - Managing change and innovation in public service organizations SN - 0415328977 (hard cover) PY - 2005/// CY - New York PB - Routledge KW - Public administration KW - Organizational change N1 - Includes bibliographical references and index UR - http://www.loc.gov/catdir/toc/ecip0418/2004012505.html ER -