Administration as service :  the public as client / 
Organisation for Economic Co-operation and Development 
 - Paris :  OECD,  1987 
 - 136 p. :  ill. ;  23 cm 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9264129464 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Administrative agencies<br/>Customer relations