Click, Rick L. Business process outsourcing : the competitive advantage / Rick L. Click, Thomas N. Duening - Hoboken, N.J. : John Wiley & Sons, 2005 - xiii, 241 p. : ill. ; 24 cm. Includes bibliographical references (p. 223-231) and index ISBN: 0471655775 (cloth) RM220.90 Subjects--Topical Terms: Contracting out