TY  - BOOK
AU  - Anwar Ali
ED  - Universiti Kebangsaan Malaysia
TI  - Meningkatkan perkhidmatan universiti
PY  - 1994///
CY  - Bangi
PB  - Universiti Kebangsaan Malaysia
KW  - Universities and colleges
KW  - Malaysia
KW  - Administration
KW  - Total quality management
ER  -