High tech, high touch : library customer service through technology - Jurewicz, Lynn; Cutler, Todd (Chicago : American Library Association, 2003)
Libraries on the Internet : rationale and issues -- What libraries can learn from business -- An automatic e-mail notification system -- Dynamic Web-based event calendar with signup system -- An online meeting room reservation system -- Portals, gateways, and directories -- Local history : online obituaries, photographs, and local newspaper articles -- Online summer reading registration, tracking, and statistics -- Providing online access to users without a library card -- Stand-alone services : bookmarklets, proxy servers, and electronic reference -- Marketing web-based library services
References : p. 135-137
Keywords: Libraries and the Internet; Public services (Libraries) -- Technological innovations; Customer services -- Technological innovations; Library Web sites