Jurewicz, Lynn <br/><br/>
High tech, high touch :  library customer service through technology / 
Lynn Jurewicz and Todd Cutler 
 - Chicago :  American Library Association,  2003 
 - viii, 142 p. ;  25 cm. 
<br/><br/>References : p. 135-137 
<br/><br/>Libraries on the Internet : rationale and issues -- What libraries can learn from business -- An automatic e-mail notification system -- Dynamic Web-based event calendar with signup system -- An online meeting room reservation system -- Portals, gateways, and directories -- Local history : online obituaries, photographs, and local newspaper articles -- Online summer reading registration, tracking, and statistics -- Providing online access to users without a library card -- Stand-alone services : bookmarklets, proxy servers, and electronic reference -- Marketing web-based library services 
<br/><br/><label>ISBN: </label>0838908608 (pbk. : alk. paper)  RM209.04 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Libraries and the Internet<br/>Public services (Libraries)--Technological innovations<br/>Customer services--Technological innovations<br/>Library Web sites