TY - BOOK AU - Taylor,Shirley AU - Gartside,L TI - Model business letters, e-mails & other business documents SN - 0273675249 PY - 2004/// CY - London PB - Prentice Hall KW - Commercial correspondence KW - Business writing KW - Letter writing KW - Form letters N1 - 'Originally written in 1971 by L. Gartside' - t.p ER -