TY  - BOOK
ED  - Harvard Business School
TI  - Dealing with difficult people
SN  - 1591396344 (pbk.)
PY  - 2005///
CY  - Boston
PB  - Harvard Business School Press
KW  - Problem employees
KW  - Interpersonal conflict
KW  - Personnel management
N1  - Includes bibliographical references
ER  -