TY  - BOOK
AU  - Linderman,Matthew
AU  - Fried,Jason
ED  - 37signals (Firm)
TI  - Defensive design for the Web: how to improve error messages, help, forms, and other crisis points 
SN  - 073571410X (pbk.)
PY  - 2004///
CY  - Indianapolis, Ind.
PB  - New Riders
KW  - Web sites
KW  - Design
KW  - Web site development
N1  - '37signals.'; Includes index
ER  -