TY  - BOOK
AU  - Hogan-Garcia,Mikel
TI  - The four skills of cultural diversity competence: a process for understanding and practice 
SN  - 0534524753
PY  - 2003///
CY  - Pacific Grove, CA
PB  - Brooks/Cole--Thomson Learning
KW  - Intercultural communication
KW  - Cross-cultural orientation
KW  - Multiculturalism
KW  - Culture conflict
KW  - Interpersonal communication
N1  - Includes bibliographical references (p. 121-127) and index
ER  -